RETURN/EXCHANGE POLICY

First we genuinely thank you for choosing to shop with Yours Truly. We work very hard to offer you the best value for your dollar, keep prices reasonable as we can and ship in a timely manner. We truly appreciate each and every customer and order. It is our goal for you to have a pleasurable shopping experience and great customer service so that you are a repeat customer and recommend us to your friends.

As a small business, we are currently unable to offer returns or exchanges. We kindly ask that you read all product descriptions thoroughly before placing your order to ensure you select the right item for you. We encourage you to ask questions especially about sizing on clothes and lengths on necklaces so that when your order arrives it is exactly as you expected. The very best way to contact us is via email at yours.truly25@outlook.com. We require everything in writing to prevent any misunderstandings on sizing, pricing, etc.

WHAT IF YOURS TRULY MADE A MISTAKE ON MY ORDER?

Inspect your items immediately upon arrival and be sure to leave all the tags attached. Email us at yours.truly25@outlook.com and describe the mistake as you see it. Sometimes we may request a photo of the item but we will let you know. In the case that we are at fault, we will assume the shipping fees but again the item needs to be returned according to the time lines, tags attached and with a copy of your invoice. We will do our best to accommodate any replacements. In the event we are not able to replace your item(s), we will issue a refund to the payment method used for the purchase.

RECAP OF POLICY:

*Tags must remain attached to all items

*Items need to be promptly inspected as we have a ten (10) day window to get them sent back.

*We do not allow exchanges or credits – all sales are final

*Please use tracking on your package. If the post office looses your package we cannot issue a credit when we don’t get the merchandise back

RETURN PACKAGES TO:

Yours Truly

120 Isbell Ranch Road

Paradise, TX  76073

NOTE:  Please insure and use tracking on your return packages to keep the post office accountable. You are responsible for the items until it reaches our warehouse. If they loose it in transit back to us we assume no responsibility for the lost package.